Case Study: Why Spatial Global moved to MultiFreight after 17 years with CargoWise
About Spatial Global
Spatial Global is a UK-based international logistics company headquartered in Castle Donington. It provides a unique fusion of freight, mail, and e-commerce solutions worldwide. Since 1980, the company has been delivering high-quality logistics services to customers across a wide range of business sectors.
Freight Managment System
Spatial Global were early adopters of the CargoWise system and, when purchasing Hollyport Logistics, initially expected to continue using CargoWise as their Freight Management System. However, after reviewing the existing system to assess whether it still met their needs and remained cost-competitive, the company decided to evaluate and compare it with MultiFreight.
The Decision Process
The brief was to align both branches on a single system, with the goal of moving to a cloud platform that would enable freight operations to be viewed and managed by staff at either office.
Following meetings with the MultiFreight team, along with a series of presentations and demonstrations, Spatial Global concluded that our core system and integrated software suite were the best match for their requirements. Our strong customs connectivity, comprehensive reporting capabilities, and robust accounting functionality were key factors in their decision to take the significant step of changing software providers.
The Transition
With the support of the MultiFreight implementation team, Spatial Global successfully rationalised and harmonised the software platforms used across both organisations. As a result, both companies transitioned to a single MultiFreight solution, including the MultiShed customs declaration software, fully integrated within the cloud-based MultiFreight platform.
MultiFreight also provided comprehensive training for the freight teams, ensuring a smooth transition from their previous software provider. This enabled the business to implement the new system without disrupting services or impacting customers.
Since implementing MultiFreight, Spatial Global has been able to align operations across the business using a unified cloud-based freight management platform. The system provides enhanced visibility, improved reporting capabilities and strong customs connectivity to support future growth.
Key Benefits
Unified freight management platform
Cloud-based deployment
Integrated customs connectivity
Reporting & accounting integration
Scalable for future growth
“MultiFreight provide the system reliability for our services to flourish: to help move the freight we manage anywhere in the world and on all modes: land, air & sea. We continue to choose MultiFreight as they reflect our business: always adapting and never standing still.”
Robert Tedd – Head of Freight
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In their words, why are Spatial Global sure they have made the right decision?
1. Enhanced Functionality and Flexibility
Tailored for Freight Forwarding: MultiFreight is specifically designed for the freight forwarding industry, offering a wide range of features that are perfectly aligned with the needs of Spatial Global and Hollyport Logistics. Its functionality is comprehensive, covering everything from air, sea, and road freight to warehousing and distribution, all within a single, integrated platform.
Customisable Workflows: MultiFreight allows for greater flexibility in customising workflows to suit the specific operational needs of our teams. This adaptability ensures that we can tailor our processes to better meet the diverse requirements of our customers, leading to more efficient handling of shipments and smoother customs clearance.
2. Improved Efficiency and Accuracy
Integrated Customs Declarations: MultiFreight’s seamless integration of freight management with customs declaration processes significantly reduces the potential for errors. This integrated approach means that data only needs to be entered once, streamlining operations and reducing the chances of discrepancies or delays in customs processing.
Real-Time Data and Tracking: The system provides real-time visibility across the entire supply chain, allowing our customers to track their shipments with greater accuracy and confidence. This transparency is crucial in today’s fast-paced logistics environment, where timely and accurate information is key to maintaining supply chain integrity.
3. Scalability and Future-Proofing
Scalable Solution: As both Spatial Global and Hollyport Logistics continue to grow, MultiFreight offers the scalability needed to support expansion into new markets and services. Whether we are handling increased volumes or diversifying our service offerings, MultiFreight can easily scale to meet our needs, ensuring that our customers receive uninterrupted, high-quality service.
Cloud-Based and Future-Ready: MultiFreight’s cloud-based architecture ensures that our operations are future-proof, with regular updates and enhancements that keep us at the cutting edge of technology. This modern approach means that we can continue to innovate and improve our services without worrying about outdated software or infrastructure.
4. Enhanced Customer Experience
Streamlined Communication: With MultiFreight’s advanced communication tools, we can keep our customers informed at every stage of the freight process. Automated notifications, real-time updates and easy access to shipment documentation ensure that our customers are always in the loop, reducing stress and improving satisfaction.
Comprehensive Reporting and Analytics: MultiFreight provides powerful reporting and analytics tools that give our customers deeper insights into their logistics operations. From cost analysis to performance metrics, these tools enable our customers to make more informed decisions and optimise their supply chains.
5. Consistency Across the Business
Unified Platform: By adopting MultiFreight across both Spatial Global and Hollyport Logistics, we are standardising our operations on a single platform. This consistency reduces complexity, ensures seamless integration between our teams and enhances the overall efficiency of our service delivery.
Best of Both Worlds: Our customers now benefit from the combined strengths of two leading freight forwarders, supported by a single, powerful technology platform. This ensures that whether you’re working with Spatial Global or Hollyport Logistics, you receive the same high level of service and reliability.
The Outcome
By leveraging the advanced capabilities of MultiFreight, Spatial Global has been able to deliver even greater value to its customers, ensuring faster, more accurate, and more efficient handling of their freight requirements.
The decision to adopt MultiFreight as a unified freight management and customs declaration solution aligned perfectly with the company’s ongoing commitment to excellence in logistics.
As Spatial Global continues to work closely with MultiFreight, it looks forward to developing enhanced services that set new standards in the industry.
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