Recent industry reporting has highlighted growing concern among freight forwarders around the structure and predictability of freight software pricing.

As some large enterprise platforms introduce more complex, transaction-based pricing models, forwarders are increasingly questioning whether these approaches align with the realities of forwarding economics – particularly in businesses where shipment volumes fluctuate and margins remain tight.

According to coverage by The Loadstar, a number of forwarders have reported sharp increases in software costs following changes to pricing frameworks that bundle functionality into mandatory usage-based charges. In some cases, operators cited substantial per-shipment cost increases once new models went live.

While providers argue that these structures better reflect the cost of delivering enterprise-grade systems, the impact on forwarders has been renewed scrutiny around cost visibility, budgeting certainty, and long-term scalability.

As a result, many forwarders are reassessing the role their core operational platforms play – not just in capability and compliance, but in cost stability.

A Different Approach at MultiFreight

At MultiFreight, pricing has always been designed around the operational realities of freight forwarding.

Rather than tying software costs directly to shipment volumes or transaction counts, the MultiFreight platform is structured to remain predictable and transparent as businesses grow.

MultiFreight customers benefit from:

• Stable, easy-to-understand pricing
• No per-entry or per-declaration customs charges
• No transaction-based fees linked to shipment volume
• A platform designed to support growth without introducing cost volatility

This approach allows forwarders to scale operations confidently, without seeing software costs rise disproportionately to revenue.

Ian Taylor, Managing Director of MultiFreight, commented: “While the MultiFreight platform continues to evolve with new technology and functionality, our customers don’t see their software costs escalate simply because they’re winning more business.”

He added: “As the largest independent freight and logistics software provider in the UK, our focus has always been on forwarder economics and long-term partnerships. With more than 300 customers globally, we build our platform to support sustainable growth — not to extract value on a per-transaction basis.”

For more information, or to arrange a demonstration then please do not hesitate to contact us.