Introducing Nexus Flow-AI – the AI-powered Virtual Clerk for customs, freight and logistics teams
MultiFreight is pleased to announce a strategic partnership with Nexus Digital Consulting, providing customers with access to Nexus Flow-AI, an innovative AI-powered automation platform designed specifically for customs, freight and logistics operations.
As document volumes continue to increase and compliance requirements become more demanding, logistics organisations are under growing pressure to process information quickly, accurately and efficiently. Nexus Flow-AI has been developed to help address these challenges by automating many of the repetitive document-handling tasks that consume valuable operational time.
MultiFreight customers will be able to explore Nexus Flow-AI as part of the company’s ongoing commitment to delivering innovative solutions that improve operational efficiency across freight and customs processes.
Acting as an AI-powered Virtual Clerk, Nexus Flow-AI can read, extract and structure information from a wide range of documents and data sources, including customs declarations, Bills of Lading, commercial invoices, shipping documents, emails and supporting paperwork. By automating the capture and preparation of information, the platform helps reduce manual administration, improve consistency and accelerate document-driven workflows.
The platform supports a range of customs, freight forwarding and logistics workflows, helping teams manage information more efficiently across multiple operational processes.
Designed to complement existing systems rather than replace them, Nexus Flow-AI works alongside the MultiFreight platform to help organisations improve operational efficiency while maintaining full visibility and control of their processes.
Benefits for MultiFreight Customers
Customers adopting Nexus Flow-AI can benefit from:
- Faster processing of customs and shipping documentation
- Reduced manual data entry and repetitive administration
- Automated extraction of key shipment and document data
- Improved accuracy and reduced rework
- Better operational visibility and auditability
- Enhanced support for customs compliance workflows
- Increased productivity across customs and operations teams
Nexus Flow-AI is designed to support current HMRC customs requirements and is maintained to reflect relevant changes to customs guidance and data requirements, helping organisations keep pace with evolving regulatory obligations.
Helping Teams Focus on Higher-Value Activities
Many freight forwarders, customs brokers and logistics providers continue to rely on manual processes to review, interpret and prepare information from shipping documents. While these tasks are essential, they can be time-consuming, repetitive and prone to human error.
Nexus Flow-AI helps reduce this burden by automating much of the document-reading and data-preparation work, allowing teams to focus on exception management, customer service and other higher-value activities.
Importantly, users remain fully in control of review, validation and decision-making processes. The objective is not to replace experienced customs and logistics professionals, but to provide them with a practical tool that helps improve efficiency and consistency across day-to-day operations.
A Shared Commitment to Practical Innovation
The partnership brings together MultiFreight’s extensive expertise in freight management and customs software with Nexus Digital Consulting’s specialist knowledge of AI-driven process automation.
Together, the two organisations share a common goal: helping logistics businesses embrace practical automation that delivers measurable operational benefits without disrupting existing workflows.
Comments from the Partnership
Ian Taylor, Managing Director, MultiFreight
“At MultiFreight, our focus has always been on helping customers improve efficiency, reduce administration and make better use of technology. As AI adoption continues to accelerate across the logistics sector, customers are rightly looking for practical solutions that deliver genuine business value. Nexus Flow-AI provides exactly that. By combining AI-powered document automation with the MultiFreight platform, we can help customers reduce manual processing, improve accuracy and free up valuable time whilst maintaining full control of their operations.”
Richard Adams, Director, Nexus Digital Consulting
“We are delighted to be partnering with MultiFreight, one of the UK’s leading independent providers of freight and customs software. The logistics industry handles vast amounts of documentation every day, much of which still requires significant manual effort. Nexus Flow-AI has been developed to address these challenges by providing practical, reliable AI automation that works alongside existing systems and teams. Together, we look forward to helping customers unlock new efficiencies and realise the benefits AI can bring to their organisations.”
For more information, please speak to a member of the MultiFreight Team.
