Current Issues With GVMS Outage

Apr 5, 2022

Current Issues With GVMS Outage

Customs GVMS (Goods Vehicle Movement System) continues to be down, which has been contributing to some confusion and delays at ro-ro ports.

The Government website lists the below interim measures that are being applied until Thursday 7th April, when a further update is expected.

Service availability

Due to ongoing issues with the goods vehicle movement service, we have put interim measures in place until midday, Thursday 7 April 2022.

If you do not have a goods movement reference, you can use alternative documentation, for example one of the following:

  • transit accompanying document (TAD) — if you are unable to provide this, you can provide photocopies or digital copies of copy 4 of the single administrative document (SAD)
  • movement reference number
  • entry reference number
  • declaration unique consignment reference (DUCR)

Postal Operators moving goods between Great Britain (England, Scotland and Wales) and the EU will not be able to provide movement reference numbers, so alternative documentation can be accepted. Confirmation for consignments qualifying for the waiver that applies to parcels moving from Great Britain into Northern Ireland, can also be accepted.

Hauliers with empty vehicles can provide an EORI number starting GB.

During the period of the interim measures, hauliers moving through Dover, Holyhead or Eurotunnel will not need to attend an Inland Border Facility unless they are instructed to by a customs officer, or if they are moving goods that are:

  • going to an office of departure or office of destination (starting or ending a transit movement)
  • covered by an ATA Carnet
  • need a CITES (Convention on International Trade in Endangered Species of wild fauna and flora) permit

Customs declarations must be ‘arrived’ once the goods have arrived in the UK, so that we are aware that the goods are in the country. Due to the ongoing issues, declarations are unable to be ‘arrived’ automatically in CHIEF or the Customs Declaration Service.

If goods arrived in the country while interim measures have been in place, the declarant, trader or third-party intermediary who submitted the declaration, will need to log into CHIEF or the Customs Declaration Service and ‘arrive’ the declaration to confirm the goods are in the UK.

We will provide a further update by midday, 7 April 2022. We apologise for any inconvenience this may cause.


– Your MultiFreight Team

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